Questions to ask your clients for raving reviews
The internet is the place to do research before making a purchase and to be successful, there are some questions to ask your clients for raving reviews.
Various studies have shown that 88 percent of people trust online reviews as much as personal recommendations, meaning that the internet really has become the new ‘word of mouth’.
Business owners should be aware that 39 percent of internet users read customer reviews regularly. 49 percent read them on occasion and only 12 percent do not read them at all.
Positive reviews can turn potential clients into a fully-fledged conversion without you even needing to make a sales pitch.
Prospective clients may look at social media, Google reviews and other sites such as Trip Advisor to see how other people rate your business.
The key to getting more raving reviews is to get customer feedback. Don’t be afraid to ask your clients questions, whether you own a small business or a large one.
How to get raving reviews
If you are confident that you have given the client what they want and need in order to soothe their pain point and offer them an effective solution, you should set out a plan of action to get a review from them.
If you have a very close relationship with the client, call them for a follow-up chat and ask them whether they would leave a review for you, or better yet a testimonial.
If you don’t have a very close relationship with them, you can still set out a plan of action to get rave reviews. Send a follow-up email, asking if they liked the product and above all, make it easy for them to leave a review with a clickable link that will take them straight there.
10 questions to ask your clients for raving reviews
Ask some of the following questions and it may prompt them to include their answers in a rave review:
- What was your pain point before you bought our product/service?
- How did our product or service solve your problem?
- What made you buy our product/service over another one?
- What is the best thing about our product/service?
- Would you recommend this product/service to family and friends?
- Can you think of three benefits that you enjoyed as a result of choosing our product/service?
- What surprised you the most about our product/service?
- What was life like before you purchased our product/service?
- What is it like now that you have purchased our product/service?
- How likely are you to consider our other products and services in the future?
By asking these questions, you are prompting your client to think about what they would include in their review or testimonial.
Getting raving reviews is not as hard as you might think it is, but you do have to invest some time and effort into the process.
Do it right and your efforts will lead to repeat customers, new customers and money in the bank.
If you want to work on your online reputation but have concerns about getting it right (because let’s face it, you only have one chance to get this right) we’d like to offer you a no-obligation Free Strategy Call during which we will Audit your reputation efforts and map out the next best steps for you.
Book Your Free Reputation Audit here - we audit and review your online reputation on all the online platforms then you get a free 30-minute call where we help you put a strategy in place.